28/02/2026: I stayed in Syracuse for a week, in a hotel very close to the Viola caffe. I went to Viola for breakfast three times and everything was wonderful, excellent. But on the fourth time I went for breakfast at Viola, I had an experience that needs to be reported. It was rude and even comical. It was on Wednesday, February 18, 2026, around 9:30 am. My wife and I arrived for another breakfast at Viola and we ordered a cappuccino, an Americano, and two chocolate cones to go. There was a very friendly attendant at the register and another blonde woman making the coffees. The blonde woman preparing the coffees was completely agitated, loudly calling the attention of the one at the register. When that blonde woman from the cafe handed me the two coffees I ordered, they were in two sealed cups, since they were to go, and I asked which one was the Cappuccino and which one was the Americano, because the cups had their lids closed and I couldn't see. This blonde girl started saying loudly that the cappuccino was with milk and the Americano was without milk, asking if I didn't know the difference. I quickly thought of two possible responses, because I don't usually listen to insults and stay silent:
1) I thought about asking her if she thought I was Superman and had X-ray vision, since the cups were closed.
2) I thought about saying a good "Vaffanculo" to her in good Italian, but since I was on vacation and relaxed, I thought it best not to do that. But she really deserved a "Vaccanculo Stronza”. Anyway, I just smiled politely and left Café Viola to continue my vacation trip that day to Taormina. I would like to express my gratitude to all the other employees at Viola for the excellent service they provided us on the four occasions we visited the cafe. And I would also like to offer medical advice to that blonde employee: she urgently needs to see a psychiatrist to treat her nerves, as she is quite out of her mind. And she risks receiving a "vaffanculo" as a response.
11/02/2026: Perfect ice cream and service!! Recommend!!😁😁
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