08/01/2026: Our stay at the Hotel Petrarca in Montegrotto was overall positive, but there were some issues that, for a four-star establishment, cannot be ignored.
Rooms
We stayed in a suite, which was very beautiful, spacious, and comfortable. However, there was also a significant flaw: the complete absence of glassware, replaced exclusively with paper cups. For a hotel of this caliber, one would definitely expect greater attention to detail.
Pools and Pool Bar
The worst part of the experience.
The pool bar was absolutely inadequate, both in terms of service and quality: paper cups were used, and aperitifs were served with a simple glass of wine and a bag of chips only upon request. A real shame, as it ruined the relaxing experience.
Furthermore, the behavior of some of the staff was rude and unacceptable. In particular, an older gentleman (named Ottavio, if I'm not mistaken) was extremely rude, even suggesting we change hotels if something wasn't to our liking. This was completely inappropriate.
Restaurant / Dining Room
During the holidays, the service was excellent, friendly, and well-organized.
Unfortunately, over the last two days, the service level has drastically deteriorated: one waiter (with curly hair) was rushed, unwilling to listen, and served without considering the guest's requests. The experience was so bad that we decided to give up eating at the hotel and go out.
Housekeeping
The room service staff does their job discreetly, but without any particular attention: 3 stars.
Reception
An absolutely positive note.
The reception staff deserves a full 5 stars: friendly, hospitable, professional, and always attentive to the guest's needs. Truly impeccable.
Conclusion
A property with great potential and very nice rooms, but the pool bar and some staff services are not up to the standard of a four-star hotel. With greater attention to detail (such as eliminating paper cups) and better staff selection/training, the experience could be significantly improved.
Thanks, overall, a pleasant stay.
07/01/2026: Only spa, honest place to spend a relaxing day, simple but nice, a bit vintage for nostalgics
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