The Building Hotel In Roma

Really disappointed, mainly due to the fact that the air conditioning in our Junior suite did not work. When we queried this the staff said that they can only alter the temperature from reception. The temperature remained sweltering in our room for the duration of our stay, with little sleep had. When I took this up with the Manager/Supervisor on check out he could not have cared less, disbelieving me and telling me their stats show the temperature was fine. He could have handled my complaint so much better rather than going on the attack. It’s a shame as the Hotel had character with a nice spa. Just let down by the way a genuine complaint is handled by management I don’t consider this Hotel 4 star if no air con is available, as this is vital for guest comfort and a good nights sleep. Charging high prices creates high expectations.