SmokeHouse by MAD for BBQ In Santarcangelo di romagna

07/09/2025: If you want a good sandwich, this is the place to go in Riccione. Top-notch sandwiches! Very large place and friendly staff.

31/08/2025: I've known Birrodromo for years and have always considered it a quality establishment, both for its food and the helpfulness of its staff. Unfortunately, my latest experience didn't live up to expectations. The food remains good and varied, as is the restaurant's tradition, but the service this time was truly disappointing. The first waiter who served us seemed unprepared and unhelpful: he didn't even know the ingredients on the menu and responded brusquely and annoyed to simple requests, creating an uncomfortable atmosphere among a group of friends who had come to enjoy a carefree evening. Only thanks to the intervention of a more competent colleague did the situation improve slightly, but it was a decidedly bad start. Furthermore, one pizza arrived more than 10 minutes late compared to the others, disrupting the harmony of the dinner. To make matters worse, the restrooms were in truly appalling condition: when we pointed this out at the cashier, the response was "we're struggling with 500 covers," without any apology. This attitude makes it clear that service is considered secondary, despite the high number of paying customers. In short: the food remains a strong point, but the overall experience was marred by subpar service and management that lacked customer focus. With such a popular establishment, one would expect professionalism and constant attention, not excuses.