Seegarten In Caldaro sulla strada del vino

The best place! 2 stars was a mistake. All 5 stars are appropriate because everything was truly perfect for a wonderful vacation.

Beautifully situated on the lake and friendly, high-quality service.

Service in the restaurant (outdoor area) was very slow. We waited twenty minutes to pay, then put the money on the table and left... The location was quite nice.

The top spot on Lake Kaltern. The bistro next door also offers snacks for under €10.

Phew, where do I begin? I'm thrilled! The rooms are top-notch! The food is simply amazing! The service is so good! Very friendly, and the lake access is right on your doorstep. The wellness offerings are top-notch! The price/performance ratio is top-notch! What more could you want? They really offer a lot! We'd love to come back! :-D Thank you for this wonderful stay!

Only visited public spaces. No rating.

Beautiful hotel, excellent service. A wonderful vacation, we'll definitely be back.

Peter, very bad, wanted to throw a chair at me because I refused to take the strudel.

A first-class hotel in a prime location. Outstanding cuisine and excellent service. Friendliness and guest satisfaction are our top priority.

We arrived at 5:30 PM and immediately asked for dinner. Being in South Tyrol, we were accustomed to the fact that kitchens often open at that time. We were told that the kitchen would open at 6:30 PM, so we ordered and consumed while waiting: ice cream, a Spritz, a Coke, and water. After being seated for about 45 minutes, we were informed that the table was no longer available because it had been reserved, and we were asked to vacate it immediately. When a customer is seated and begins to consume, a contractual relationship is established: the manager must guarantee clarity, continuity, and good faith in the service (Articles 1175 and 1375 of the Italian Civil Code; Consumer Code, Legislative Decree 206/2005). In our case, we had not been given any advance notice of an existing reservation, nor were we offered an alternative table. Such behavior could constitute unfair practice: the customer would have the right to dispute the bill or request compensation for the service disruption. To avoid arguments, we simply paid our bill and left, but the experience was disappointing because we expected greater organization and transparency. It's clear that we were simply guests of the restaurant—I never said otherwise—and your waiters seated us at a specific table, not at our discretion. All that was needed was to apologize.