Palazzo dei Poeti In Tursi

09/10/2024: Excellent structure, new and well maintained with great potential, but unfortunately the staff is what it is... As soon as we arrived they assigned us a room that was NOT ours (having booked a QUADRUPLE, there are 4 of us in the family), they gave us a triple WITHOUT the second cot for my daughter (booked and reported as per email received and confirmed). I saw the faces of the staff when I pointed this out to them and I must say that there were moments of panic because there was NO possibility of having another quadruple room for the period (one week) for which we had booked. Result? They put a COT in our room!!!...One of those that the military uses to camp...Obviously NOT a cot as booked. The thing that unnerved me most of all was that there was NO apology from the staff, but just a way of trying to make us understand that the camp bed was the bed that we would have been entitled to anyway even if they had assigned us to correct room and not the TRIPLE given to us by mistake...Obviously THEY (i.e. the structure) are wrong and not the tour operator through which we had booked who did everything to help us solve the problem. Obviously, having 2 small children, I did NOT want to ruin a week's holiday that I had dreamed of for a long time and after having traveled over 600 km we were satisfied even if honestly I was very bitter about it. Structure and for: New and very well maintained, especially the green areas and the swimming pool (strong point); Staff: Service staff (NOT reception staff) very courteous and helpful. Very rude and snobbish reception staff, as if they were managing a 5-star luxury hotel with a spa...Certainly NOT in line with the clientele that frequents them, almost all families with children. Eat: Very bad, disorganization reigns supreme... If you are intolerant or allergic to something, make the sign of the cross and may God send you good luck! Animation: A really nice surprise, young and very helpful guys, they REALLY like doing the work they do and above all they know a lot about children even if they are very young (my little son is 2 and a half years old). Conclusions: Sufficient experience, as a rule nothing special, obviously nothing to do with the structures in Puglia... Advice: Be CLEAR after booking, call the property first to confirm the correct booking to avoid unpleasant surprises like what happened to us!

29/09/2024: My family and I spent a wonderful week in August full of fun, good food and tranquility. I recommend it with great pleasure