Old Wild West In Racalmuto

Everything was excellent, the staff were good both in the dining room and in the kitchen💯

Nothing to criticize! A very pleasant place!

Very welcoming and helpful staff, perfect place to spend an evening with friends and family!

Cool atmosphere, nice staff (also spoke English), the quality of the food was unexpectedly good, even for fast food, but the portions weren't too big (but sufficient). On Tuesdays the kids menus were completely free, so the four of us only spent €40 including drinks.

A very nice restaurant, completely themed with a "western" theme... friendly staff, plentiful dishes, top service! It's always a guarantee.

Always without fail: excellent food, fast service and lots of kindness. Ample parking.

Ate a very good sandwich, improved compared to last year

Disappointing experience with Old Wild West, but not representative Let me start by saying that this is the first time I've had a disservice with Old Wild West. In the past, my take away shopping experiences have always been satisfactory, with well-prepared dishes and reasonable waiting times. However, on 06/22/2024 I had a very bad experience. I attempted to order online through the Old Wild West app and website, but encountered repeated technical issues that prevented me from completing my order. Importantly, these issues were clearly due to the Old Wild West platform and not my devices or internet connection. After numerous attempts with different devices, all with the same result, I was forced to go to the restaurant in person. Once there, I explained the situation to the staff, who manually entered the order. Unfortunately, when I asked to apply a discount coupon valid for online orders, I was denied on the grounds that the order had been placed on site, despite having demonstrated my failed attempts to order online. The staff showed little interest in solving the problem. When I insisted, I was told disdainfully that "we don't manage the online booking platform", completely washing their hands of it. They made no attempt to contact whoever runs the platform or find a solution to the problem. This experience highlighted a worrying lack of coordination between Old Wild West's online platform and restaurant service. They appear to operate as two separate entities, leaving customers in the lurch when problems arise. It also made me think about the potential risks of paying online in the event of similar malfunctions with their system. Despite this negative experience, I recognize that this may be an isolated case given my positive history with Old Wild West. I hope the company can improve the reliability of its online platform, coordination between online and offline systems, and train staff to better handle similar situations, taking responsibility instead of "washing their hands" of customer problems. Update after the restaurant's response: I appreciate that the owner responded, but his explanation confirms my concerns. I quote verbatim: "on a Saturday evening at 8pm, there are no numbers that the staff could have called to resolve the problem [...] The only thing that could have been done was what you rightly did the following Monday morning" . This confirms that staff "have their hands tied" over issues with the platform outside of office hours. This raises an important question: what would have happened if I paid online and the order didn't arrive at the restaurant? I probably should have paid twice on the spot and waited until Monday to ask for a refund. While not a catastrophe, it is a significant disservice. A truly excellent service stands out not only when everything works perfectly, but above all when it is able to effectively manage unexpected events. The lack of an immediate solution for these cases highlights a weakness in the Old Wild West system that deserves attention and improvement.

Nice, nice and quaint place, the staff is friendly and the food is delicious!! We will definitely be back!

Classic old wild west, fast service and friendly staff. Excellent alternative to cast food, greater quality and attention.