McDonald's In Genova

To reach this Mc is complicated.

I had a problem with the payment by debit card at the cash register and I paid in cash but the payment by debit card that both I and the clerk thought had been cancelled due to technical problems was later charged to me so that in the end I had to pay twice for a menu. The manager replied that if in the following days she had not credited the money back to my account I could come back for assistance in this regard. After two weeks I went back and another manager welcomed me and I explained what had happened and with great kindness they let me use the menu that due to the technical problem I paid twice and I must say with great kindness and a nice way of treating the customer. I thank the employees of the McDonald's at the ferry terminal always very kind I have been going there for many years. Bye

In this McDonald's I noticed obvious difficulties in organizing the staff. I don't know if it was a matter of inexperience or a particularly chaotic day, but the efficiency left something to be desired. The real Achilles' heel remains the service: with a little more training and coordination we would be better off.

I often go there on my lunch break from work, McDonald's food is standard, very fast table service, clean and tidy.

Very kind, helpful, and friendly staff. The food is good as always. Recommended.