07/04/2026: Lovely staff, food was delicious and fresh, really good coffee options too, and such a nice break to sit outside.
16/03/2026: "Today’s experience was disappointing"
I visited Urban Coffee Lab this morning for breakfast. In Trento, it is one of the very few places where you can get fresh pancakes (along with Cafe Venezia) and good cappuccino, which is why I really appreciate having it in the city.
Unfortunately, today’s experience was disappointing. The café was almost empty (only one other customer), and I sat there in front of staff desk for about 25 minutes without anyone coming to take my order. The female staff member who usually works there has always been very friendly and welcoming (5-stars for them), but today there was a different male staff member. After waiting a long time, I went to the counter myself and asked if he could take my order (cappuciono & brioche now bcz 25min already gone). He did take it, but then nothing happened and I was left waiting again, and he kept standing beside his cafe counter doing nothing.
Breakfast is important for me because I usually work long continuous hours on my PhD daily (until the late evening), so I really rely on starting the day with a good meal. Today was just bad luck start of the day, i sat there like 30 minutes in total, almost empty café but still he did not want to process my order, had to come back without breakfast.
I want to emphasize that this has been a rare experience for me. In general, I have always found people in Italy to be warm and kind, which is one of the reasons I love living here. I hope this was just an off day, because the café itself has great potential, best food, and fills an important breakfast gap in the city.