17/03/2025: Finally my first Neapolitan wedding... congratulations on a fantastic wedding organized down to the smallest detail. Excellent food, super helpful and impeccable staff including the manager. Fun music
Everything and more...congratulations to the owner and everyone. A hug from a Venetian
22/10/2024: The food was delicious, well cooked, plentiful and of good quality... the location is beautiful and the staff very kind and friendly however there are two things against it in my experience: the first is that they have a minimum number of guests so if more people than expected decline (as in my case due to a bereavement) you will still have to pay cover charges unnecessarily (and here there is very little flexibility) and then another thing that I didn't like, but which I learned in the following days, is that they didn't behave equally helpful with my suppliers. The florist was not allowed in (with consequent incorrect arrangement of things), ditto for those who had to place a balloon in a precise point indicated by me, a girl who I had "hired" for a tattoo corner was responded to in an unkind manner and was denied a loan of scissors (with the consequence that no one was able to use this corner) and, finally, my entertainer was rushed to conclude the various performances already communicated to the management (despite having some breaks for which I could not prevented the dishes from coming out) and I didn't like this at all 1 because we weren't informed and 1 because I had been told that there was no time limit and for this reason, considering that we arrived on time and that at 11 we were at the cake, I didn't even expect that 20 minutes after the cake the whole villa was completely turned off (which in the catering field practically means kicking people out). We practically distributed the favors in a hurry because we felt uncomfortable. Conclusion: if I had to rate the service I would give 10 stars but these things listed above, discovered later, left a bad taste in my mouth because we felt bypassed by those who appeared super helpful up front but who, instead, behind us were not in the same way.
ANSWER
The flowers weren't arranged the way I wanted, precisely because the florist wasn't let in!
The same thing happened with the balloon, my cousin wanted to place it and couldn't do it because, coincidentally, she too told me that she wasn't allowed in!
My guests did not get tattoos and they returned to me in the exact same number as I delivered them to the girl. I basically spent money unnecessarily on that corner.
For the time... they tell me "there are no limits" and at 11.30 THE RESTAURANT WAS OFF (just as the main fountain was turned off as soon as we entered the room) then there is something that doesn't add up. And I don't know how the wedding could have ended at 1.30am given that we were home at midnight! Maybe you celebrated?
As for the guests, I knew very well that there was a contract and, in fact, I respected my word by paying, but it is very true that there was very little flexibility in this regard. The only thing you did was reduce the menu for the 4 children, but I paid for 10 absent adults who I had already notified days and days before.
Then if we want to talk about fairness and agreements when we came to talk we were told a price by a lady and when we booked we were told a different one by the manager. And finally, again after the agreement, we were also told that for music and fireworks we necessarily had to refer to the suppliers indicated by you, it would have been more correct to say so before.
My wedding went well but not as we wanted and the mockery of the beautiful face up front and different behind was not welcome. Especially because several suppliers reported this to us! And I was also corrected because I didn't throw mud at everything because it wouldn't have been right, the staff was great and I give them credit for that but there were things we didn't like and it's not right for me not to say them because people need to know what they're getting into. At least on this one! Since we are already blind about food as you (like many) don't even plan to taste it.
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