Hotel Tannhof In Caldaro sulla strada del vino

Sorry to say "Never again" For many years, our group of motorcyclists has been coming to the Hotel Tannhof in Kaltern, often staying several times a year. The hotel's location is excellent, the rooms are clean and comfortable, and the staff is always friendly, helpful, and eager to make guests' stays enjoyable. The staff deserves high praise for their work. Unfortunately, for years we've observed a problem in the owners' interactions with their guests. Despite being long-time regulars, we've never felt genuine interest in us or our satisfaction. The owning family often seemed distant and uninterested. Another weak point is the breakfast. For a hotel of this category, the selection is rather meager, especially regarding cold cuts, cheese, and fresh vegetables. It seems as though they are cutting costs significantly, which is a shame. However, the real reason we've decided not to return to this hotel after many years is an incident that occurred during our last stay. Two of our motorcycles were damaged in the hotel parking lot. It later turned out that the damage had been caused by the hotel owner himself with his vehicle, and he had fled the scene. The total damage amounted to over €5,000. However, what disappointed us most was the reaction of the owning family. When the person responsible was still unknown, our request was met with disinterest and arrogance rather than helpfulness. After it became clear that the hotel owner himself had caused the damage, we received neither an apology nor any sign of regret. The owner simply signed the police report and left without offering a personal conversation or an apology. It is very unfortunate that our long-standing relationship with this hotel has ended in this way. The hotel has an excellent location, good rooms, and dedicated staff. However, the owners' treatment of their guests unfortunately overshadows the otherwise positive impression. For this reason, we are giving it 3 out of 5 stars. The rating would have been significantly higher if the owners had shown responsibility, decency, and respect for their long-standing guests in this situation.

I'm in the area for work, so I started looking for a place to stay. After several calls, where the answer was either "we don't have room" or they'd quote you ridiculous prices, I tried this hotel. A very kind girl answered and said yes, they did have room and that the price was €85.00 for the room and breakfast. I arrived at the hotel, and to be honest, I wasn't expecting such a beautiful and well-kept hotel. The lady at the front desk (not the owner) was always very kind and helpful. I decided to have dinner here, and the food was excellent: spectacular burgers and stellar strudel. The lady who served me was also very kind and helpful. I think this hotel is missing a star because they deserve it, especially for the passion they put into running it. I highly recommend it to anyone who has any doubts; it's a perfect hotel, even for families with children. My reviews are usually poorer, but you deserve all my compliments. Thanks again to the owner, a truly special woman.