Hotel Ariston In Capaccio

17/11/2025: Excellent pizza Welcoming place Friendly staff

06/11/2025: A disappointing and unprofessional experience. We've been to this restaurant many times, but unfortunately, we've had unpleasant experiences on two occasions. The first time, we asked for appetizers to be served first, followed by pizzas, but they brought everything together. When we pointed out the misunderstanding, the waiter and even the owner were rude, showing no helpfulness or kindness, an attitude that left us very perplexed. Despite this, we decided to give it a second chance, because the food itself is good. However, on our second visit, the staff made jokes about the previous situation, which was unprofessional. The worst, however, happened with the dessert: I found a small piece of plastic in the tiramisu. We immediately reported the problem, and they took only that dessert off our bill, without any particular apology or attention to the incident. Since then, we've tried returning several times, but for over a month, we've been told "there was no room." It's hard not to think they no longer want to accept us as customers. It's a shame, because the food is basically good, but the lack of professionalism and respect towards customers weighs much more than a well-cooked dish.