03/07/2025: The atmosphere, food, and hospitality were fantastic. I had the pleasure of celebrating my birthday here, and Edoardo was extremely kind and patient, fulfilling every single one of our requests (which were quite a few 😅). All this was accompanied by great friendliness and humanity, qualities that are rare nowadays. Thanks again!
29/05/2025: The place is nice, clean, and quiet, and the food is unique. Unfortunately, the service left much to be desired.
As soon as we arrived, we were greeted by the waitress... sitting at a table... a rather unusual welcome.
A friend of mine ordered a dessert, but was told, "We can't make it because it takes so long." (And it was 9:30 PM, the place closed at midnight.) In my opinion, that's not the kind of response you give a customer. It would have been better to come up with a more credible excuse or simply explain yourself more professionally.
I ordered a tiramisu, which was anything but tiramisu... a hard biscuit, not even soaked in coffee, immersed in cream. My friends were surprised by the crunch it gave with the first bite... so the dessert was returned to the waitress, who was sitting at the table eating dinner in the meantime, apparently without any problem or even asking if anything was needed in the dining room.
I think it's time to reconsider this employee's role and attitude. I worked as a waitress for years, and I've never eaten at a dining room table like that... in my opinion, you sit at the back, in the kitchen, before or after your shift is over... or you take turns with someone else.
The bill was another sore point... initially, we were given the wrong total, three times more than we should have. The owner apologized several times and was kind, but once we got home and calmly recalculated... something still didn't add up.
A bad night? I sincerely hope so...
I hope, however, that incidents like this don't happen again, because with a little more attention and professionalism, the place would have everything it takes to offer a definitely better experience than ours.
I'm very sorry to leave such a bad review, but it's honest.
I hope I can return and change my mind.
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