Borgo Antico Bar & Bistrot In Castel gandolfo

We celebrated a friend’s birthday at Borgo Antico. The food was absolutely delicious and beautifully prepared. Unfortunately, what took away from the experience was the service. The staff seemed to lack basic etiquette and customer engagement. For example, when we asked if they had any pizzas with ham, the response was simply, “whatever is available on the menu.” A little more courtesy and willingness to guide customers, especially first-timers, would make a big difference. Great food, but the team could really benefit from some customer service training.

Menu looked appetizing online,many items to choose from,but unfortunately menu in restaurant was vastly slimmed down,was told they just have not updated website,also must have been severely understaffed as we waited almost an hour for appetizers,then waiter dropped off desert menus, after he didn't return for a half-hour we asked for the bill,just let people know what their in for when we get there,food was enjoyable.