21/04/2025: Basho is a real gem. Over the years, we have returned several times and have never been disappointed. However, we have noticed a notable improvement.
From the entrance to the moment of the bill, every detail is taken care of with a passion and professionalism that can be clearly perceived.
The place is welcoming, with a refined atmosphere, but the real added value lies in the people.
A special thanks to the impeccable management of Mattia, who knows how to combine competence and customer attention in a rare way. It's clear how much he cares, and that really makes a difference.
Applause also goes to Giovanni, professional, friendly and attentive: his service was simply perfect, always present but never intrusive, with a courtesy that deserves to be underlined.
The menu is refined, with very fresh raw materials.
We will return every time we return to Cosenza.
12/01/2025: I tried Basho's cuisine and loved it. On site, the experience was excellent: fresh flavors, balanced and prepared with great care. With these premises, I decided to also try the takeaway service, but unfortunately the overall quality was not up to par.
The first time I ordered takeaway poke it went well overall: the food was good, even if less tasty than the one eaten on site. However, I noticed that the quantity of soy sauce provided was insufficient for two pokes: a small glass, which was also inconvenient to carry because there was a risk of it spilling.
The second time, however, I was disappointed. The poke was dry, with very little seasoning, and again I was given very little soy sauce in the same small glass. At that point I decided to give it another chance, clearly specifying on the phone that I wasn't satisfied the last time due to the rice being too dry and the lack of condiments. I also underlined how much I appreciated their cuisine, hoping that the report was useful.
When I went to pick up the third order, they told me there was a "special promotion". However, instead of the usual poke containers, I was given sushi trays (presumably because they ran out of suitable containers). These trays were awkward to carry, they didn't fit in the bag and made everything impractical. As if that wasn't enough, the amount of food was the same as usual, so it wasn't really a promotion.
To make matters worse, the paper cup with soy sauce (always small and inadequate) spilled in the car during the journey, because being alone I couldn't keep it safely. Although I had explained my needs on the phone, it seems that the message never reached the Cosenza store. Probably, the switchboard that manages the calls is general and does not communicate effectively with the various rooms.
In summary, I was disappointed with the takeaway service. The quality of the food on site remains excellent, but for takeaway there are organizational problems and attention to detail that make the experience less than satisfactory. I'm very sorry, because I love their cuisine and I'm willing to give other possibilities in the future, but I hope that these aspects will be improved.
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