Bar Tabacchi La Casella In Firenze

09/12/2025: We went to dinner on Saturday but unfortunately something went wrong with the starters, nothing to say but the pizza wasn't great and the service wasn't the best either but the place is worth it

08/12/2025: We celebrated my birthday and a friend's here. PROS: Nice atmosphere, a room reserved just for us, fairly quick service, and friendly and helpful waiters. CONS: A friend of mine and I had paid a €100 deposit (€50 each) to secure the room, with an agreed-upon price of €36 per person. There were about thirty of us. We were told that upon arrival, we would be refunded the difference of €14 each. When it came time to settle the bill, however, we were told that "I'll probably buy you some drinks, but I can't refund the money." I had to insist, and in the end, they refunded me the difference by deducting it from my boyfriend's payment—a rather unprofessional and dishonest approach. We also noticed that they didn't give my boyfriend €4 change, a detail that, in a context like this, shouldn't happen. The food was acceptable but not memorable. Coffee was included, but at 1:15 (closing time is 1:30), we were told they were closing and that if we wanted it, we had to go to the counter. Once there, they informed us they didn't make macchiatos or decafs because the machine had already been cleaned. This, too, isn't a sign of great customer service. It's a shame, because the atmosphere was pleasant, but the financial management and final organization left a bad impression.