Arcadia In Botricello

24/11/2024: The service is efficient and fast, the prices are affordable and the pizza is excellent! It's also gluten-free

27/10/2024: If I had to rate the quality of the pizza I would give 3 stars, but for the service offered not even 1 star. Last night we order 2 pizzas, including a margherita and a marinara (since we are lactose intolerant) with the addition of grilled courgettes. I'll start by saying that I wasn't told the total cost on the phone and I based it on the prices reported on justeat, according to which a marinara would cost €4 and the courgette supplement €1, so I adjust accordingly. Once the order arrived, the total was different and, when I asked for a receipt to understand why, I was told that they didn't bring it. The delivery man, I hope by distraction, gives me significantly less change and, when I point it out to him, he doesn't believe it and I'm forced to do the calculation in front of him with the calculator. Not so much for the extra cost, but to understand, I call the pizzeria, asking for clarification on the price. The lady on the phone tells me that my pizza was considered "a Sicilian" (tomato, mozzarella, aubergine) costing €7.50. When I tell her that I didn't order that pizza and that mine was completely different with fewer ingredients, she replies that she knows, but that they consider it that way. I point out to her that the prices were different online and she tells me in an arrogant and opinionated tone "it's impossible!" At that point, I tell her that I will no longer order from their pizzeria and laughing, as a joke, she replies several times "Okay". Unfortunately, this experience left such a bitter taste that it overpowers that of the pizza, which could have been a good product.