Alpenpalace Luxury Hideaway & Spa Retreat In Valle aurina

We booked this hotel through Secret Escapes and later realised it was 2.5hrs away from Innsbrook Airport!! However, we can guarantee you that this was DEFINITELY worth the drive. We hired a car and not only did we see some amazing views on the way, we also used the car to discover the surrounding areas. Once we arrived at the hotel, we were warmly welcomed with a hot drink and complementary afternoon tea and home made cakes. Our suite was very traditional, spacious and included a jaccuzi bath (which we used daily). The food was amazing - We loved the fact that we were allocated our own dedicated dining room table for the entire duration of our stay. The restaurant staff were great and the food amazing (a la carte silver service and buffet in the evening, buffet for breakfast and daily afternoon tea and home made cakes and fruit). You will definitely not go hungry!! The service was also impeccable. On our second day we received a satisfaction questionnaire. We filled it in (thinking nobody would read it)!! We expressed our thanks at the amazing service and attention to detail and mentioned that the only thing missing was bottled water next to the bed and a kettle for making tea (since the coffee machine wasnt appropriate for tea). 15 minutes later, there was a knock on our door, and a member of the team delivered a kettle, cups and water!! Never seen such attention to detail and actual interest in customer satisfaction. We also had daily personalised messages in the restaurant and in our rooms. The spa looked amazing (but unfortunately we didnt get to use it). If you like 5 star service and need to relax - this is the place to go. We loved it!

Fantastic family run resort, loved it very much, the Northern Irish Manager Colin is a character and cant do enough for you.