Almtenne Ratschings In Racines

The Tenne Lodge has a great location right next to the gondola, making it ideal for skiers. From the outside, the hotel is very attractive and blends well into the natural surroundings. The rooms are very spacious and furnished in an alpine style. The cleanliness throughout the hotel is excellent. However, many minor issues unfortunately contribute to a negative impression of the hotel, especially considering it's a 5-star establishment. The welcome was not only very cold but rather dismissive, and we didn't feel particularly welcome. We were aware of the 2:00 PM check-in time, but being greeted with the phrase "Check-in is from 2:00 PM" is completely unacceptable for a 5-star hotel. There was no inquiry about our well-being, our arrival, or anything similar, and when we had questions about a day's activities, we were referred to an app. Despite the hotel being quite empty, we weren't allowed into our room until 2:00 PM. (We arrived at 12:50 PM.) This is rather petty and reinforced our initial negative impression. We were not escorted to our room or given a brief introduction to the hotel. We received a slip of paper with information, but the reality was quite different. According to the posted notice, the whirlpool was supposed to be open until 7:00 PM, but it had already been drained by 6:00 PM. The entire hotel's design felt somewhat dated. Textured wallpaper, very cheap outdoor chairs, and truly awful loungers on the balconies are not what you'd expect from a 5-star hotel. The pool area is very spacious, but the loungers are crammed together, giving it the feel of a neglected spa. From the pool, you can practically see the hairdresser at work. Nobody needs that. The sauna area is very spacious, but again, nothing special compared to other hotels. The transition between the sauna and pool areas is somewhat makeshift and requires a key. Incidentally, they still use "real" keys here, not keycards. Generally, many things seem poorly thought out and rather impersonal. For example, in a hotel of this price range, I don't expect teapot tea or teacups with the Teekanne logo on them. The gym is small but quite well-equipped, but the exercise mats were so worn and filthy that I decided against working out. Breakfast was good, and the à la carte dishes were of excellent quality. The 13-course dinner was outstanding. Incredibly high quality, beautifully presented, and perfectly seasoned. However, the table manners could be improved, as could the service. Placemats at breakfast? Awful! The staff needs more intensive training. They rarely asked how the food was, and used plates were often simply left untouched. Laurin, on the other hand, is an incredibly attentive and wonderful employee. It's unbelievable that a hotel in 2025 still doesn't have high-speed internet. At times, we couldn't even use Google or Instagram, let alone Zoom (we had to work). I also find the "open" duvet cover problematic. It's convenient for the staff, but simply unhygienic for the guests. There are some fantastic hotels in South Tyrol (Schgaguler, Milla Montis), but the Tenne Lodge is unfortunately not one of them.

We can only confirm the many positive reviews!

I had a wonderful birthday holiday at Tenne Lodges – it was truly a dream from beginning to end! Everything was just perfect: the hotel itself is stunning, the food was excellent, and the staff are incredibly friendly, attentive, and welcoming. You immediately feel at home and completely at ease. The spa area with the swimming pool isn't anything special, but the sauna area was all the more beautiful – with infusions and a fantastic sauna master, simply wonderfully relaxing. The food was truly amazing! Multi-course menus with choices, all perfectly prepared and delicious. I especially appreciated how flexibly the kitchen accommodated my vegetarian requests – that was really great. It was a truly fantastic stay – we will definitely be back! 🌟

An absolute dream vacation at the Tenne Lodges – 5 stars in every respect! We had an absolutely unforgettable time at the Tenne Lodges in Ratschings and can wholeheartedly recommend this establishment. Everything is just perfect here, from the location to the service. The Lodges/Rooms: The accommodation is a masterpiece of modern design and alpine charm. Our lodge was spacious, stylishly furnished, and offered a stunning view of the mountains. You immediately feel safe and at home. Culinary Delights: The restaurant is a highlight in itself! The breakfast buffet is extensive and leaves nothing to be desired. The evening menu (half board) was of outstanding gourmet quality – creative, regionally inspired, and simply delicious. The 3 toques are absolutely deserved! Wellness & Location: The wellness area with its infinity pool and mountain views is the perfect place to relax. Everything is very well maintained and invites you to linger. The location, directly at the valley station, is ideal for hikes or days of skiing. Service: The entire team, from reception to restaurant service to cleaning staff, is incredibly friendly, attentive, and professional. You can feel their warmth and desire to ensure guests have a perfect stay. If you're looking for a luxurious getaway with outstanding cuisine, a stylish ambiance, and top-notch service in South Tyrol, the Tenne Lodges are the perfect place. We'll definitely be back! 5/5 stars – A true gem!