02/10/2025: I don't know about room service, as we were just stopping by for a quick bite.
The food was good, but the service was a bit iffy. Perhaps it was because we only ordered four entrees for five people? Or perhaps it was because we were Asian. The waiter was very slow when ordering Cokes and getting the bill. I hope the service improves.
24/09/2025: We stayed at the Hotel Klostersepp for nine days and were thrilled from the start. Upon arrival, the hotel's beautiful and stylish character was immediately apparent: modern, newly renovated rooms with great lighting, comfortable beds, and a stunning view of Säben Monastery.
The highlight of our stay, however, was Klaus, his wife, and the entire team – warm regards to dear Melanie and Alfred. We laughed a lot with Klaus's wife; she was always there and took care of everything.
They make you feel like you belong from the very first moment. Klaus is incredibly welcoming, attentive to all guests, and always asks about special requests at breakfast. He sat down with us every day to give us valuable tips for excursions in the surrounding area. This personal, warm, and authentic approach makes the hotel truly unique.
The wellness offerings are also fantastic: the spacious spa area in the basement and the two jacuzzis on the roof terrace overlooking the monastery are simply stunning. At dinner, we were able to try several dishes from the menu – each one was perfectly seasoned and exceptionally delicious (tomato soup, spaghetti bolognese, the sauce, a dream). A huge compliment to the kitchen! I was so hungry for a salad at 9:30 p.m., and only the pizzeria was open. Klaus himself prepared a delicious salad for me. That's simply sweet and something you don't take for granted.
Many thanks to the entire Klostersepp team – you do your work with so much passion, warmth, and dedication that you immediately feel at home. We will definitely be back and are already looking forward to seeing you all again!