Al Castello In Roccastrada

04/11/2024: Everything perfect apart from an unpleasant episode upon our arrival at the property. We booked a double room, previously specifying via email that there would be three of us (with a small child who always sleeps between us when traveling) and the person who welcomed us and checked us in didn't miss the point. 'opportunity to underline: how small the room was for three people, commenting that for a stay of only two nights, however, they could accommodate us, finishing, at a later time, after having described the structure, underlining the fact that our choice of room had been for an entry level and therefore we could not expect more or more space. It was very unpleasant and immediately left us with a feeling of inadequacy, as if we had already been told at the beginning of the holiday that our choice was wrong and that we would therefore not have a good time. I underline the fact that we are expert travelers with children and obviously, before booking a room, we look at its square meters and therefore we know very well the space we need available for sleeping and the time we will spend inside the room. A real shame that the start of our wonderful stay in such an impeccable place was unpleasant. Also and above all because the room proved to be adequate for our needs and expectations, indeed much more spacious (especially the bathroom) than we expected.

04/11/2024: Structure located in the countryside, very nice entrance, I didn't quite understand the style of the structure and the furnishings, very heterogeneous. Service in general needs to be improved, cuisine needs to be improved, good quality breakfast but the offer needs to be expanded a bit, in my opinion it is wrong to include paid off-the-card options. Staff clothing to be reviewed, breakfast room with somewhat limited table spacing, among other things very small tables.. In my opinion, to achieve excellence you need more attention to detail.