Acqua e Farina In Agrate brianza

20/09/2025: While the food quality was generally satisfactory, my experience at this restaurant was profoundly negative due to disorganized customer service and, most importantly, a seriously offensive incident that occurred at checkout. From the moment I entered, the welcome was cold and unprofessional: the dining room staff appeared distracted, rude, and unwilling to handle customer requests with care and respect. Wait times were excessively long, even for simple orders, and the responses I received were often annoyed, if not downright rude. However, what made this experience truly unacceptable was the cashier's behavior when I received the bill. Completely gratuitously and without any context, she made an extremely offensive comment toward me, stating—in a sarcastic and contemptuous tone—that "you have cancer anyway," as if it were a joke or an acceptable remark. This was a very serious remark, which touched on a personal and sensitive topic with a lightheartedness and vulgarity that was absolutely intolerable. To make matters worse, the same person then continued with sexist remarks, demonstrating a total lack of professionalism, human respect, and sensitivity. I report this incident with deep sadness, but also with a sense of responsibility: no customer should ever have to face such humiliation in a public place. The food, while decent, is absolutely not enough to compensate for a service tainted by rudeness and a lack of empathy. I strongly advise against this restaurant to anyone who values ​​dignity and respect in the relationship between customer and staff.

14/09/2025: A regular spot for a business lunch, with a family atmosphere and welcoming staff. The pizza is excellent.