07/04/2025: I'm sorry to have to give such a low rating because the desserts are truly delicious, but everything else was truly awful and a sign of poor professionalism.
I had ordered a Black Forest cake well in advance (assuming they knew the recipe, which calls for cocoa sponge cake with whipped cream and black cherries filling), asking if it was made in-house, and was told it was possible to pick it up in the afternoon of the delivery day (which was fine with me, since I needed it for the evening). The cashier wrote down the order on a piece of paper, and I asked if a deposit was necessary, and she said no.
I went to pick up and pay for the cake at 6:00 PM on the day of delivery, and the cashier told me that the cake wasn't ready "because the pastry chef had forgotten to make it" (!!!), asking me to come back an hour later. I returned at 7:15 PM, and luckily the cake was there. At which point the cashier says to me, "It's a good thing you came early. If you'd come at closing time, you wouldn't have gotten the cake and would have left without anything." So, according to their way of working, they made a mistake, completely forgetting an order placed early, and what's more, they wouldn't have even mitigated the embarrassment they'd made by delaying closing time to fix the mistake. I give up, pick up the cake, and leave.
Last but not least, when opening the cake with the guests, I realize they made a completely different cake than the one I asked for: vanilla sponge cake, chocolate cream, and a chocolate forest puff pastry coating. They must have understood "Chocolate Forest Cake" instead of "Black Forest" because I never want to think they don't know the Black Forest recipe.
Luckily, the cake was delicious and the guests were happy, which is why I'm giving the review an extra star. But it wasn't the cake I asked for.
I'm truly sorry because the quality of the products is excellent, but the management of everything else was terrible and would have deserved only one star. However, I'm giving one star for the quality of the products and another for the extreme (and perhaps naive) honesty of the cashier, who at least told me the truth and didn't fool me with improbable excuses. I hope they can improve their order management so I can change my mind in the future and leave a 5-star review, as the quality of their products deserves.
TripAdvisor