Smile Cafe' In Lugo

19/01/2025: Welcoming environment. Kind and knowledgeable staff. They also organize different types of events

12/01/2025: There were three of us for an aperitif. The service was initially friendly and polite. We asked for two spritzes and a beer. They brought us some peanuts and chips. Unfortunately, after a sip, however, I realized that there was a bartender's hair in my spritz. Which unfortunately can happen, although I guarantee it is not pleasant. We point it out and they replace it immediately. Having another round of aperitif, they don't give us anything else to nibble on... so we ask for a cutter for three and we get a small plate of dried up morning pastries... 3 morsels each. Let's proceed to the bill... The cutting board costs us €9, absolutely not adequate for the quality and quantity of the "tidbits"... but to my regret, I realize that they didn't discount anything... It has also happened to me elsewhere to find hair on plates at restaurants (aware of having worked in restaurants/bars), but it has never happened to me that I didn't even receive a discount to apologize for the inconvenience. Not even a hint of regret... Unfortunately I have to say unpleasant experience despite all possible understanding, it is not the way to manage unexpected events. A bad impression, I will not return.