Pasticceria Onufrio In Napoli

I'm sorry to have to leave such a low score because the desserts are really good but everything else about the management was really terrible and a sign of poor professionalism. I had ordered a black forest cake well in advance (assuming they knew the recipe which calls for cocoa sponge cake with whipped cream and black cherry filling), asking if it was made by the laboratory and I was told that it was possible by picking it up in the afternoon on the day of delivery (and that was fine with me, since I needed it for the evening). The cashier wrote down the order on a sheet of paper, I asked if a deposit was necessary and she told me no. I went at 6pm on the day of delivery to pick up and pay for the cake and the cashier told me that the cake wasn't ready "Because the pastry chef had forgotten to make it" (!!!) and asked me to come back an hour later. I came back at 7:15pm, luckily the cake was there. At which point the cashier says to me, "Good thing you came early. If you had come at closing time, you wouldn't have gotten the cake and you would have left with nothing." So, according to their way of working, they made a mistake, completely forgetting an order placed in advance, and what's more, they wouldn't have even limited the embarrassment they made by delaying closing time to fix the mistake. I give up, collect the cake and leave. Last but not least, when opening the cake with the guests, I realize that they made a completely different cake than the one I asked for: vanilla sponge cake, chocolate cream and covered with a chocolate forest puff pastry. They must have understood "Cake with chocolate forest" instead of "Black Forest" because I never want to think that they don't know the Black Forest recipe. Luckily, the cake was delicious and the guests were happy, which is why I'm giving the review an extra star. But it wasn't the cake I asked for. I am very sorry because the quality of the products is excellent but the management of everything else was terrible and would have deserved only one star. However, I give one star for the quality of the products and another for the extreme (and perhaps naive) honesty of the cashier, who at least told me the truth and did not make fun of me with improbable excuses. I hope that the management of orders can be improved, so that I can change my mind in the future and leave a 5-star review, as the quality of their products would deserve.

excellent pastries, courtesy The omelette is also good