29/06/2025: I had high hopes, given the reviews, but the whole experience has left me disappointed. Initially, things seemed promising: the deli counter looks amazing and despite the restaurant being quiet, there was a lovely atmosphere.
I used the loo while waiting for our dishes to arrive and was really quite shocked as they weren’t particularly pleasant - the kind of toilets you’d expect to find in a cheap cafe, which you would make allowances for. The water in the taps was cold and only one of the soap dispensers was working. The prices on the menu indicated higher standards than this.
When our mains arrived, mine and my son’s saltimbocca was tasty enough but the veal was not tender and the portion was so small that I knew I’d still be hungry later. My husband was happy with his chicken but again, the portion was small. My daughter’s calamari and shrimp was more generous but was unseasoned, the batter fell off and the dish came with a single sauce despite being advertised as coming with ‘sauces’. Rather annoyingly, the waiter removed my husband’s and son’s plates while my daughter and I were still eating, which made us feel as though they wanted us to hurry up.
Dessert, when it arrived, looked great and, to be fair, mine and my husband’s pistachio parfait was faultless. My son said the tiramisu was the best he’d had but my daughter found something hard and rubbery in her tiramisu, which looked like a piece of gristle from chicken. It completely put her off finishing her dessert. When the waiter came to take the plates my husband pointed out the foreign object. The waiter did not apologise but took the plate and showed it to what we assume was a manager. After several minutes, she came and asked if my daughter would like a replacement dessert but she declined because the rubbery object had ruined her appetite. No apology was made and no explanation was given for what the object might be. We were then left for a good ten minutes, wondering when the bill might arrive - it seemed too fancy a place to require payment at a counter but that does seem to be how they operate.
When we got the bill, we were only charged for one tiramisu but a service charge had been added and still no apology or explanation was forthcoming. We didn’t want to make a fuss so we paid in full and left.
It was a real shame and it rather spoilt our evening. We had been looking forward to staying on for cocktails, which looked more interesting than the usual cocktail menu, but no one was in the mood. A sincere apology and an explanation would have made a world of difference. It would also have been nice to have some reassurance around what that rubbery object might have been.
We’ll be exploring other options for our remaining meals in Rome.
29/06/2025: The food is very good and the staff is very friendly and kind.
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