Fratelli Cuore In Firenze

12/05/2024: Iconic hotel that is perfectly situated in Firenze. Room was spotless. Reception staff were always smiling & greeting us as we walked past . Lift has been modernised from original to include key card plate for accessing accommodation rooms . Rooms have also been modernised to activate by touching key card . All very high tech. However the hotel has failed spectacularly when it comes to WiFi. This was none existent & was hugely disappointing that a hotel of this quality had not addressed this deficiency, even though it is mentioned time & time again in the comment reviews. I suspect that the management are ignoring this feedback & focusing just on the positive comments. The breakfast in the dining room was a real treat , with picturesque views over the Duomo from big windows. The buffet layout has not been well thought out as there is a lot of congestion on the buffet line. The rooftop bar is excellent with great seating & wonderful views. Good idea to wear bright colour clothing so the waiting staff can notice you when trying to get their attention. The service was very slow with only a few customers, probably down to cocktail requests & not enough staff . One other thing that was strange were the power outlets . I have various power adapters that have worked all over Europe & every place in Italy I have visited, but they would not fit into any wall power outlet in the Hotel . I had to purchase a specific power adapter with 3 pins that I was able to use. Overall it was a great place & I enjoyed the hotel & the visit. It is a great shame that the hotel has a reluctance to improve the WiFi connection for its customers. At €350 per night , I expect to be able to use my IPhone . I have listed all these points in the survey form & addressed this to Mr Antonio, the general manager.

10/05/2024: A very central hotel, which makes it possible to visit the city on foot.